Shipping policy
Thank you for shopping with ProcureX. Please review our Shipping Policy below to understand how your orders are processed and delivered.
1. Processing Time
- Orders are processed within 2-3 working days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time
Delivery time depends on your location:
- Within Major Cities (Pakistan): 3–5 working days
- Other Areas / Remote Locations: 5–8 working days
Delays may occur due to courier load, weather, or public holidays.
3. Shipping Charges
- Standard shipping charges apply based on location and courier service.
- Shipping charges (if any) will be shown at checkout.
- Free delivery may be offered on specific promotions.
4. Cash on Delivery (COD)
- COD is available across Pakistan (selected areas may vary).
- Please ensure your contact number is active for courier verification.
- For repeated order refusals, COD service may be restricted.
5. Order Tracking
Once your order is shipped, you may receive:
- SMS/Email with tracking details
- Courier company name
- Tracking number (if provided by courier)
You can track your order via the courier’s website or helpline.
6. Incorrect Address or Contact Details
ProcureX is not responsible for delays or failed deliveries due to:
- Wrong address information
- Incorrect phone number
- Customer not available at the time of delivery
Re-delivery charges may apply in such cases.
7. Delivery Delays
We try our best to deliver your order on time, but delays may occur due to:
- Weather conditions
- Courier backlog
- Public holidays
- Remote area deliveries
We appreciate your patience.
8. Damaged or Lost Parcels
If your parcel is:
- Damaged on arrival, OR
- Lost in transit
Please contact us immediately with:
- Order number
- Photos (if damaged)
We will coordinate with the courier and resolve the issue.